Refund Policy
Our Refund Policy ensures customer satisfaction and transparency. We stand behind the quality of our products and want you to feel confident in every purchase from NARIVINA.
If you're not completely satisfied with your order, we offer a hassle-free refund process. Items must be returned within 30 days of purchase in their original, unused condition with all packaging and documentation intact. To initiate a refund, contact our customer service team with your order number and reason for return.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
For defective or damaged items, we'll provide a prepaid shipping label. If you received an incorrect item or your product arrived damaged, please notify us immediately with photos as evidence. We'll resolve these issues promptly by sending a replacement or issuing a full refund including original shipping costs.
Digital products and personalized items cannot be refunded once purchased, as they cannot be resold. Clearance and final sale items are also non-refundable. However, if a clearance item is defective, we'll replace it at no charge.
Exchanges are available for items in different sizes or colors within the same return window. Simply indicate your preference when returning the original item, and we'll ship the replacement once the return is processed.
Our goal is your complete satisfaction. If you have questions about our refund policy or need assistance with a return, our customer service team is here to help. Contact us via email or phone during business hours, and we'll work with you to find the best solution.
Thank you for shopping with NARIVINA. Your trust and satisfaction are important to us, and we appreciate your business.
If you're not completely satisfied with your order, we offer a hassle-free refund process. Items must be returned within 30 days of purchase in their original, unused condition with all packaging and documentation intact. To initiate a refund, contact our customer service team with your order number and reason for return.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
For defective or damaged items, we'll provide a prepaid shipping label. If you received an incorrect item or your product arrived damaged, please notify us immediately with photos as evidence. We'll resolve these issues promptly by sending a replacement or issuing a full refund including original shipping costs.
Digital products and personalized items cannot be refunded once purchased, as they cannot be resold. Clearance and final sale items are also non-refundable. However, if a clearance item is defective, we'll replace it at no charge.
Exchanges are available for items in different sizes or colors within the same return window. Simply indicate your preference when returning the original item, and we'll ship the replacement once the return is processed.
Our goal is your complete satisfaction. If you have questions about our refund policy or need assistance with a return, our customer service team is here to help. Contact us via email or phone during business hours, and we'll work with you to find the best solution.
Thank you for shopping with NARIVINA. Your trust and satisfaction are important to us, and we appreciate your business.